Terms and Conditions

Queerly Supported  ·  LGBTQIA+ Inclusive NDIS Services

Last Updated: 15 April 2026

Queerly Supported (ABN 89 696 507 043) is committed to protecting the privacy and confidentiality of the people we support. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We understand that many of the people who access our services hold marginalised identities and may have heightened concerns about how their personal information is handled. We take that responsibility seriously.

1.  Who This Policy Applies To

This Privacy Policy applies to:

– Current and prospective NDIS participants and clients

– Carers, family members, and nominees acting on behalf of a client

– Visitors to our website at queerlysupported.org

– Anyone who contacts us via email, phone, or our website contact form

2.  What Personal Information We Collect

Queerly Supported collects only the personal information that is necessary to provide our services and respond to enquiries. This includes:

– Full name

– Email address

– Phone number

– Postal or residential address

We do not collect sensitive personal information, such as health, disability, financial, or NDIS plan details, through our website. Any sensitive information shared during the course of a service relationship is collected separately and handled with additional care and confidentiality.

3.  How We Collect Personal Information

We collect personal information directly from you wherever possible. This may occur when you:

– Submit an enquiry or contact form on our website

– Email or phone us directly

– Engage with us to discuss or commence services

We will always endeavour to inform you at or before the time of collection why we are collecting your information and how it will be used.

4.  How We Use Your Personal Information

We use the personal information we collect for the following purposes:

– To respond to your enquiries and communicate with you

– To assess your suitability for and interest in our services

– To deliver and coordinate support services where a service agreement is in place

– To fulfil our legal and regulatory obligations

– To improve our website and the services we provide

We will not use your personal information for any purpose other than those listed above without first obtaining your consent.

5.  Sharing of Personal Information

Queerly Supported does not disclose, sell, rent, or share your personal information with any third party without your explicit prior consent.

We believe that you have the right to control your own information. Before we share any of your personal information with any external party, including other service providers, support coordinators, or government agencies, we will:

– Clearly explain who the information will be shared with and why

– Obtain your informed and voluntary consent prior to any disclosure

– Provide you with the option to withhold consent without it affecting your access to our services, where lawfully possible

The only exception to this is where we are required by law to disclose information — for example, in response to a court order or mandatory reporting obligation. In such circumstances, we will inform you of the disclosure to the extent permitted by law.

6.  Storage and Security of Personal Information

Queerly Supported takes reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information collected through our website (such as contact form submissions) is transmitted securely and stored in access-controlled systems. We review our data security practices regularly to ensure your information remains protected.

We retain personal information only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. When it is no longer needed, we take steps to securely destroy or de-identify the information.

7.  Your Rights

Under the Australian Privacy Principles, you have the right to:

– Request access to the personal information we hold about you

– Request that we correct any personal information that is inaccurate, out of date, or incomplete

– Request that we delete your personal information, subject to any legal obligations we may have to retain it

– Withdraw consent for us to use or share your personal information at any time

– Make a complaint if you believe your privacy rights have been breached

To exercise any of these rights, please contact us using the details provided in Section 9 below. We will respond to all requests within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth).

8.  Website Usage and Cookies

Our website at queerlysupported.org may collect non-identifiable usage data through cookies or analytics tools (such as page views and browser type) to help us understand how visitors use our site and improve our online presence.

This data is aggregated and does not identify you personally. You may disable cookies through your browser settings at any time, though doing so may affect the functionality of some parts of the website.

9.  Privacy Complaints

If you believe that Queerly Supported has handled your personal information in a way that is inconsistent with this Privacy Policy or the Australian Privacy Principles, we encourage you to contact us in the first instance so we can work to resolve your concern.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

– Website: www.oaic.gov.au

– Phone: 1300 363 992

10.  Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be published on this page with a revised effective date. We encourage you to review this policy periodically.

11.  Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Email:   [email protected]

Website:   queerlysupported.org

Queerly Supported is committed to providing safe, inclusive, and affirming services for LGBTQIA+ people living with disability.